Gold Jewellery

Returns Policy

We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

GOLD AND SILVER COINS ARE NOT ELIGIBLE FOR RETURN.

How to Initiate the Refund Process?

1. If there is damage to an item upon delivery, Customers should contact Senco Gold customer support on +91 99999 99999 or write to customerfeedback@dulalchandrasenjewellers.com within 7 days from the receive of product.
2. We shall not entertain any request after 7 days in case of from the date of receive of the product.
3. In case if you want to return the product Please mail us : customerfeedback@dulalchandrasenjewellers.com or you can directly call our customer service helpline number: +91 99999 99999 & we will arrange reverse pick up at your doorstep.

Refund

We shall process the refund once we receive the product intact.

Requirement For valid Refund

The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Refund TAT (Turnaround Time)

Once the refund process has been initiated, the amount will be directly refunded to your account through NEFT/RTGS within 10-15 working days from the day of receipt of the returned product(s) at the warehouse of Senco Gold.

 

Shipping

We strive to get your jewellery delivered on time, every time.
 
At Dulal Chandra Sen Jewellers, we live this mantra every day, every moment and for every product. It's our promise to our customers that every product on the dulalchandrasenjewellers.com is shipped absolutely free to all locations all across India.
 
We have teamed up with some experts who is our "partners in customer commitment".

Please allow up to 15 working days for the jewellery to be dispatched after receiving and clearance of the payment.

Products are shipped post receipt of full amount against the order.

Delivery Time: Minimum 15 Days, Maximum 30 Days